FREE SHIPPING ON ALL U.S. ORDERS
The straw is flexible and durable and may be wet to reshape.
To reshape simply soak the straw, preferably in a tub or large sink, avoiding the leather handles.
When the straw is very wet, you will find no resistance in popping out any dents.
Shape as you wish and allow a full 12 hours to dry.
ONLY the 100% natural straw products can be dried in the sun, but colored straw, especially black, may bleed a little so we suggest you allow it to dry in the tub and away from the sun.
Treat the handles of your Victoria Basket with some TLC by rubbing a bit of coconut or olive oil on the handles every now and then to prevent dryness. Note that in some cases, with time, the handles may appear to have a grey film. This is a natural part of the aging process of the leathers. Simply wipe the grey areas with a damp cloth and moisturize with your oil of choice.
FREE ground shipping for all U.S. orders.
UPS Ground - US delivery addresses - $12
Express (UPS 2 Days) - US delivery addresses - $25
International Shipping: from $35 to $120 depending on order value.
RETURNS AND EXCHANGES
FREE RETURNS and exchanges on US orders $100 and over.
SALE items cannot be returned, only exchanged for another size, style or store credit.
Returns and exchanges can only be made within 14 calendar days from delivery date.
To request a return or if you have any questions, please email email@example.com.
For more details: Shipping & Returns.